These Terms of Service (“Terms”) govern your use of the services provided by MotorPronto (“we,” “us,” or “our”). By engaging our services, you (the “Client”) agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.

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1. Services Provided

MotorPronto specializes in managing the initial online sales process created by online advertisements for dealerships. Our services include:
– Handling email sales enquiries with potential customers who respond to advertisements.
– Call handling and forwarding. 
– Qualifying and managing leads to ensure they meet agreed-upon criteria.
– Transferring qualified leads to the appropriate contact within the Client’s dealership.

MotorPronto does not guarantee the conversion of leads into sales or any specific volume of leads.

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2. Client Responsibilities
To enable us to provide effective services, the Client agrees to:
– Supply accurate and up-to-date dealership contact details for lead transfer.
– Provide clear instructions regarding lead qualification criteria.
– Ensure that online advertisements are properly set up, funded, and aligned with agreed-upon goals.
– Respond promptly to any requests for information or clarification from MotorPronto.

Failure to meet these responsibilities may result in delays or interruptions in service delivery.

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3. Lead Management and Transfer
3.1 Lead Qualification:
MotorPronto will manage incoming inquiries based on criteria specified by the Client. Leads that do not meet these criteria may be discarded unless otherwise agreed.

3.2 Lead Transfer:
Qualified leads will be transferred to the Client’s designated contact(s) via methods agreed upon in advance (e.g., email, CRM system integration).

3.3 Lead Ownership:
The Client retains ownership of all leads provided through our services. MotorPronto acts as a facilitator and does not claim ownership of any leads.

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4. Fees and Payment
4.1 Fee Structure:
MotorPronto operates on a flat-rate pricing model based on dealership sales volumes in increments of 10 cars per month. Fees are calculated by averaging the total cars sold over the previous 12 months and dividing by 12. Specific fee rates are outlined in the Service Agreement.

4.2 Payment Terms:
Invoices are due within 30 days of issuance unless otherwise stated in the Service Agreement. Late payments may incur interest charges at a rate of 1.5% per month or the maximum allowed by law, whichever is lower.

4.3 Non-Payment:
MotorPronto reserves the right to suspend services if payment is not received within the specified terms.

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5. Confidentiality
MotorPronto agrees to keep all Client information confidential and to use such information solely for the purpose of providing services. The Client agrees to maintain the confidentiality of any proprietary tools, methods, or data provided by MotorPronto.

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6. Limitation of Liability
6.1 MotorPronto is not liable for:
– Loss of sales or revenue due to unqualified leads.
– Mismanagement of leads by the Client after transfer.
– Errors in online advertisements managed by the Client or third parties.

6.2 To the fullest extent permitted by law, MotorPronto’s total liability for any claims arising out of these Terms is limited to the total fees paid by the Client in the preceding three months.

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7. Termination
7.1 By the Client:
The Client may terminate the Service Agreement with 30 days’ written notice. Fees remain payable for services rendered up to the termination date.

7.2 By MotorPronto:
MotorPronto reserves the right to terminate services immediately for:
– Breach of these Terms by the Client.
– Failure to pay fees as outlined.
– Actions by the Client that damage MotorPronto’s reputation or operations.

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8. Amendments
MotorPronto reserves the right to amend these Terms with 30 days’ notice. Continued use of our services after such amendments constitutes acceptance.

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9. Governing Law
These Terms are governed by the laws of The United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts in that region.

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10. Miscellaneous
– Force Majeure: MotorPronto is not responsible for service delays caused by events beyond its reasonable control.
– Entire Agreement: These Terms, together with the Service Agreement, constitute the entire agreement between the parties.
– Severability: If any provision of these Terms is deemed invalid, the remaining provisions remain enforceable.

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Contact Information
For questions or concerns about these Terms, please contact us at:

MotorPronto Support
Email: contactus@motorpronto.com
Phone: 0330 133 2224