MotorPronto Terms of Service

These Terms of Service (“Terms”) govern your use of the services provided by MotorPronto (“we,” “us,” or “our”). By engaging our services, you (the “Client”) agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.

1. Services Provided

MotorPronto specializes in managing the online pre-sales process created by online advertisements for dealerships. Our services include:

• Email Management: Creation and handling of a shared sales mailbox or management of an existing sales mailbox to handle sales inquiries.

• Call Handling: Managing sales calls with potential customers responding to advertisements.

• Lead Qualification: Assessing and managing leads based on predefined criteria.

• Lead Transfer: Passing qualified leads to the appropriate contact within the Client’s dealership.

MotorPronto does not guarantee the conversion of leads into sales or any specific volume of leads.

2. Client Responsibilities

To enable us to provide effective services, the Client agrees to:

• Provide accurate and up-to-date dealership contact details.

• Define clear criteria for lead qualification.

• Ensure online advertisements are correctly set up, funded, and aligned with agreed goals.

• Respond promptly to any requests for information from MotorPronto.

Failure to meet these responsibilities may result in delays or interruptions in service delivery.

3. Lead Management and Transfer

3.1 Lead Qualification

MotorPronto will manage incoming inquiries based on the Client’s specified criteria. Leads that do not meet these criteria may be discarded unless otherwise agreed.

3.2 Lead Transfer

Qualified leads will be transferred to the Client’s designated contact(s) via an agreed-upon method (e.g., email, CRM integration).

3.3 Lead Ownership

The Client retains ownership of all leads generated. MotorPronto acts solely as a facilitator and does not claim ownership of any leads.

4. Fees and Payment

4.1 Fee Structure

MotorPronto operates on a per-car-sold fee model. Our agreed fixed fee is automatically deducted for each vehicle sold, processed seamlessly in the background without requiring manual invoicing.

For finance sales, the Client must collect a deposit from the customer, from which our fixed fee is deducted before finalizing the transaction. The remaining balance is settled as usual.

4.2 Payment Processing

Payments are processed automatically through our integrated system, ensuring a seamless and hassle-free experience. No manual invoices, lump sum payments, or end-of-month billing are required.

4.3 Non-Payment

In cases where a transaction fails or is reversed, MotorPronto reserves the right to suspend services until outstanding amounts are settled.

5. Confidentiality

MotorPronto agrees to keep all Client information strictly confidential and use such information solely for providing services. The Client agrees to maintain the confidentiality of any proprietary tools, methods, or data provided by MotorPronto.

6. Data Protection

6.1 Data Collection & Usage

MotorPronto collects and processes personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data collected from Clients and their customers is used solely for providing our services.

6.2 Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of all personal data. Data is stored securely and is only accessible to authorized personnel.

6.3 Data Sharing

MotorPronto does not sell, rent, or share personal data with third parties, except where necessary to provide services or comply with legal obligations.

6.4 Data Retention

We retain personal data only for as long as necessary to fulfill our service obligations and comply with legal requirements. Once data is no longer required, it is securely deleted or anonymized.

6.5 Client Responsibilities

The Client is responsible for ensuring they have the necessary consents or legal basis to share customer data with MotorPronto.

For any questions regarding data protection, please contact us at contactus@motorpronto.com.

7. Limitation of Liability

7.1 Exclusions

MotorPronto is not liable for:

• Loss of sales or revenue due to unqualified leads.

• Mismanagement of leads by the Client after transfer.

• Errors in online advertisements managed by the Client or third parties.

7.2 Liability Cap

To the fullest extent permitted by law, MotorPronto’s total liability for any claims arising out of these Terms is limited to the total fees paid by the Client in the preceding three months.

8. Termination

8.1 By the Client

The Client may terminate the Service Agreement with 30 days’ written notice. Fees remain payable for services rendered up to the termination date.

8.2 By MotorPronto

MotorPronto reserves the right to terminate services immediately for:

• Breach of these Terms by the Client.

• Failure to pay fees as outlined.

• Actions by the Client that damage MotorPronto’s reputation or operations.

9. Amendments

MotorPronto reserves the right to amend these Terms with 30 days’ notice. Continued use of our services after such amendments constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of UK courts.

11. Miscellaneous

• Force Majeure: MotorPronto is not responsible for service delays caused by events beyond its reasonable control.

• Entire Agreement: These Terms, together with the Service Agreement, constitute the entire agreement between the parties.

• Severability: If any provision of these Terms is deemed invalid, the remaining provisions remain enforceable.

Contact Information

For questions or concerns about these Terms, please contact us at:

MotorPronto Support
📧 Email: contactus@motorpronto.com
📞 Phone: 0330 133 2224

These Terms are effective as of the date of acceptance by the Client.