These Terms of Service (“Terms”) govern your use of the services provided by MotorPronto (“we,” “us,” or “our”). By using our services, you (the “Client”) agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.
MotorPronto specializes in managing the inbound pre-sales process for vehicle dealerships. Our services may include:
Call Handling – Answering and managing inbound sales calls from potential customers responding to advertisements.
Lead Qualification – Assessing and managing leads against agreed criteria to ensure quality and relevance.
Lead Transfer – Passing qualified leads directly to the Client via their preferred contact method (e.g., direct call transfer).
MotorPronto does not guarantee the conversion of leads into sales or any specific call/lead volume.
To ensure effective service, the Client agrees to:
Provide accurate and up-to-date dealership contact information (phone numbers, key staff details).
Define clear criteria for lead qualification.
Maintain and fund any online advertisements used to generate leads.
Respond promptly to communications from MotorPronto.
Failure to meet these responsibilities may delay or interrupt service.
We will handle incoming calls and inquiries in line with the Client’s specified qualification criteria. Calls or leads that do not meet these criteria may be logged or discarded as agreed.
Qualified leads will be transferred to the Client in real time by direct call or other agreed method.
All leads remain the property of the Client. MotorPronto acts only as a facilitator and makes no ownership claim over leads.
MotorPronto operates on a fixed per-vehicle-sold fee model. Our agreed fee is charged for every vehicle sold where we have handled the initial inquiry.
The Client agrees to maintain an active GoCardless (or equivalent) direct debit mandate to allow MotorPronto to collect the agreed fees each month. The amount billed will vary based on the number of qualifying vehicles sold.
If payment fails or is reversed, services may be suspended until outstanding amounts are paid.
Both parties agree to maintain the confidentiality of any non-public information exchanged for the purpose of service delivery. MotorPronto will not disclose Client information to third parties except where required to provide services or by law.
6.1 Data Collection & Usage
We process personal data only for the purposes of providing our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
6.2 Security Measures
Appropriate security measures are implemented to protect personal data from unauthorized access or disclosure.
6.3 Data Sharing
We do not sell or rent personal data. Data may be shared only where necessary to deliver services or comply with legal obligations.
6.4 Retention
Personal data is retained only as long as required to deliver services or meet legal requirements, after which it will be securely deleted or anonymised.
6.5 Client Responsibility
The Client is responsible for ensuring they have a lawful basis to share customer data with MotorPronto.
For data protection enquiries, contact: contact@motorpronto.com.
7.1 Exclusions
MotorPronto is not liable for:
Lost sales or revenue due to unqualified leads.
Any errors or omissions in advertisements managed by the Client or third parties.
Mismanagement of leads by the Client after transfer.
7.2 Liability Cap
Our total liability is limited to the total fees paid by the Client in the three months preceding the claim.
The Client may terminate the service at any time with immediate effect by providing written or verbal notice. Any outstanding fees for sales handled by MotorPronto prior to termination remain payable in full.
We may terminate the service at any time with immediate effect if:
The Client breaches these Terms.
The Client fails to pay fees when due.
The Client acts in a way that damages our reputation or operations.
All fees accrued before termination remain payable.
We may update these Terms with 30 days’ notice. Continued use of our services after updates constitutes acceptance.
These Terms are governed by the laws of the United Kingdom. Disputes will be subject to the exclusive jurisdiction of UK courts.
Force Majeure – We are not liable for service delays caused by events beyond our reasonable control.
Entire Agreement – These Terms and any accompanying Service Agreement form the entire agreement between both parties.
Severability – If any clause is found invalid, the remainder will still apply.
Contact Information
MotorPronto Support
📧 Email: contact@motorpronto.com
📞 Phone: 0800 208 8706
These Terms are effective as of the date of Client acceptance.
